Renton European Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM
Call Us!(425) 276-5668
5

Thanks again for your care and concern may love and peace be apart of your everyday life great job 👍 God's Blessings 🙏

5

South Lake European is more than accommodating with their appointments and the work is top notch.

5

They have been very superb and understanding towards my situation. Really do care about “Customers Service “ and at the least I’m very pleased on how they took care of me.

5

Honesty means so much. My story with South Lake has twists and turns, but in the end it says a lot about why you should give them your business. We got off to a rough start, my engine light came on and they took three days to respond to my email appointment request, but they finally called, apologized for the delay and we agreed to bring my LR2 in the following Monday. I take it in, they run the computer, clear the codes and can find nothing wrong, the check engine light is off so I pick it up that afternoon and pay for a diagnosis. But, by the time I run some errands, the light is back on. So I call them up, and we set another appointment. This time they conclude an oxygen sensor is bad, they replace it and I pay for parts and labor, and they reduce the Diagnosis fee by half this time, since it was in the shop the day before. A day later, the light is on again, so back it goes. This time, they think it’s an electrical problem and they want $500 to run a detailed analysis, which I authorize. Two days later, they call and tell me it’s not electrical. Turns out they used the wrong sensor as the proper part is determined by engine size. So, it’s been over two weeks, the light had not come back on and the car runs great. Most importantly, they told the truth about their parts mistake and charged me nothing for the third visit. Now I grew up working at my dad’s gas station, so I’m not clueless when it comes to cars. But back then, cars had carburetors and not computers, so if South Lake had told me their electrical diagnosis found the problem and they fixed it, I would have paid them another $500 and been happy that the problem was fixed. But they didn’t. They were honest and upfront about their mistake, and that honesty is why my Land Rovers will go back to South Lake the next time they need maintenance.

5

I recently left a review that was not accurate. It was my mistake. I would like to thank everyone at this location for having the patience to deal with me and my mistake. I have a blue Volkswagon Golf and they took great care of her. I am sincerely sorry for the hassle I have caused. I have personally apologized in person. Thank you so very much! You guys are amazing! I would gladly advise anyone and everyone I know to go here for their work! :) :)

5

My car is a 1994 BMW 325 IC - I had gone to a BWM dealer for analysis on what should done considering age of vehicle and was told not to invest so much into my car but purchase a new one. Then I called Mathewson's Automotive and they recommended South Lake European. I also requested a full analysis from SLE! They were much more thorough and less expensive and did amazing work. I drove it to Colorado last week and it drove better than ever. Better than new! I Love it!

5

I have had the pleasure of working with Brian/Mitch/team for the past 9 years with my 2000 M5. Service has been done correctly, pricing has been competitive, and I look forward to working with them in my next M5. I would recommend Southlake European to anyone looking for responsive and reliable service with attention to detail.

5

Candidly, if you are within a reasonable driving distance for SLE, I don't know why you would take your car anywhere else. I was pleasantly surprised now some years ago when looking for a shop closer to me, that my cold call to SLE discovered the owners/managers were folks I already knew from a previous shop. PLEASANT SURPRISE!! Since then, they have done work on 5 different BMWs for me and various family members, including my *insistence* that family take their cars here for even basic service because of my confidence in them. Brian and team are reliable, knowledgeable and honestly appear to be always looking out for me, not just booking the next service. As my home skills are improving to do my own work, Brian is the FIRST guy to say "you know.. you should (and can) do this work, you don't want to pay us for something you can easily do." I am floored by that, and the outlook of customer service, not just the next billable hour of shop time. I know that when I bring my car in for work I cannot do, or maintenance its just easier for them to do, that it will be done quickly, reliably and affordably. Don't lie to yourself that XYZ brand is "really expensive to maintain".. ALL of them are from common domestic through foreign brands, and finding reliable, affordable and excellent service is the only way to go. As my F32 is now outside of warranty.. while that doesn't excite me inherently, what it DOES mean is that I will look to SLE as my primary source of maintenance and repair as needed, rather than the lackluster (or worse) local stealerships. Well done SLE, and I look forward to watching your continued success flourish!

5

Mitch McElroy was the most helpful service advisor I've had to work with in the 4 years and three states I've lived in since buying my car. Have to admit they were better than the several BMW dealers I had been to. Kept me informed every step of the very fast service and answered all my questions. Very reasonably priced and glad to be a new customer of theirs. I will definitely being going back in six months.

5

Brian and the crew at South Lake European are outstanding. Fair, competitively priced, and trustworthy service. Their warranty is a testament to the fact that they stand behind the quality of their work. They are always willing to help prioritize repairs based on safety, performance and budget. Highly recommended mechanics.

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