Honesty means so much. My story with South Lake has twists and turns, but in the end it says a lot about why you should give them your business. We got off to a rough start, my engine light came on and they took three days to respond to my email appointment request, but they finally called, apologized for the delay and we agreed to bring my LR2 in the following Monday. I take it in, they run the computer, clear the codes and can find nothing wrong, the check engine light is off so I pick it up that afternoon and pay for a diagnosis. But, by the time I run some errands, the light is back on. So I call them up, and we set another appointment. This time they conclude an oxygen sensor is bad, they replace it and I pay for parts and labor, and they reduce the Diagnosis fee by half this time, since it was in the shop the day before. A day later, the light is on again, so back it goes. This time, they think it’s an electrical problem and they want $500 to run a detailed analysis, which I authorize. Two days later, they call and tell me it’s not electrical. Turns out they used the wrong sensor as the proper part is determined by engine size. So, it’s been over two weeks, the light had not come back on and the car runs great. Most importantly, they told the truth about their parts mistake and charged me nothing for the third visit. Now I grew up working at my dad’s gas station, so I’m not clueless when it comes to cars. But back then, cars had carburetors and not computers, so if South Lake had told me their electrical diagnosis found the problem and they fixed it, I would have paid them another $500 and been happy that the problem was fixed. But they didn’t. They were honest and upfront about their mistake, and that honesty is why my Land Rovers will go back to South Lake the next time they need maintenance.