I have returned to my posting to change my negative review into a positive one. I certainly felt like the odd man out amidst all of their glowing reviews. I'm glad the situation changed such that I could leave a positive note as well. Since making my initial posting, I was contacted directly by Derek, the Owner of South Lake European. He courteously asked if I had the time to chat with him regarding my experience. He was even polite enough to provide his personal line, in case I missed him. What caused me to give my review a complete 180 is how graciously Derek took ownership of the complaint. I feel that he really took the time to listen to my concerns, and he seemed entirely heartfelt in his desire that I would reconsider using South Lake European again int future if I ever needed. We talked and he related his shop's guiding principle and drive to be intensely customer focused. In our discussion we were able to come to a consensus as to where my relationship with the shop may have gone off track. He was gracious enough to offer solutions that were workable and fair. I don't feel that it is very often that businesses take online reviews very seriously the way South Lake has. In fact, I certainly was expecting nothing of it, as I felt I was just generally relaying my life experiences and feelings. Beyond that I notice when a business does reply it's either an excuse or a retaliation against the complainant. So I am floored that South Lake and it's team would take such gracious step to ensure that every custom is satisfied.I let Derek know how much I appreciated his courtesy and his candor in this matter, and that despite my initial misgivings, he has a great staff. At this point, I'd be more than happy to recommend South Lake European to anyone. ORIGINAL POSTING LEFT UP FOR CONTEXTSouth Lake European did not live to their reputation when it came to the services I received there. I initially brought in my vehicle to have an issue I was having diagnosed and assessed. I explained the issue, and what I believed was the root cause and what I thought should be investigated. When I was called about my car, I was given their assessment which revealed that they had not investigated the key engine area that I indicated they should investigate for me. Basically I was told they could not find the cause of the issue, but offer a listed of parts they could replace just in case. I declined , and paid the diagnostic cost. despite feeling that the work I had requested has NOT in fact been completed. I should have made an issue, but I was confident at the time, based on reputation, they could at least install the parts to fix the issue if I provided them. To wit, this something I discussed while picking up the car. I ordered the after market parts recommended to fix my issue, which is quite common with my vehicle at the mileage it has, and set up a new appointment for an install. I explained what I what wanted done, and why I felt it was important and everything was set. I received a call later explaining that the work I had requested could Not in fact be done, because despite recommending themselves for my type of vehicle, they do not have the part necessary to preform the services I request. Now it's not like I wanted something weird for my car like a RWD conversion, what I need is actually super common for my car, but they can't do it because they don't have a fairly inexpensive removal tool that they could use over and over again for a popular upgrade. I ended up having to travel much further away to have my work completed at another shop. When they investigated the side of the engine where I knew the problem would lie it relieved that I was in fact correct and it was related to a common issue that could be fixed with the parts I provided. They also discovered another potentially serious issue and were able to corrected that in the same servicing. I will now use this shop for all of my vehicular needs. I don't wish to be entirely negative, so I will close with this. I did find the staff of south Lake European to be quite courteous.I am very grateful to Brian at South Lake for contacting me immediately to try to let me know that they would not in fact be able to perform the requested service that he had scheduled. When I missed his initial call he was even kind enough to provide his personal cell number so I could call to discuss matters with him. He was apologetic and courteous about my decision to go elsewhere. I understand that this shop is relatively new about a year old or so at the time of this writing, and it has already generated a great reputation which I'm sure they generally live up to. I'm sure also, that they'll eventually have every part they need to perform all the services for the cars they claim to specialize in. However, I felt incredibly let down by this experience, so while I thank them for their followup courtesy and apology, I do not plan on retuni