2/25/2019 Denise Moore I recently left a review that was not accurate. It was my mistake. I would like to thank everyone at this location for having the patience to deal with me and my mistake. I have a blue Volkswagon Golf and they took great care of her. I am sincerely sorry for the hassle I have caused. I have personally apologized in person. Thank you so very much! You guys are amazing! I would gladly advise anyone and everyone I know to go here for their work! :) :)
5/14/2018 Linda Mathewson Aitken My car is a 1994 BMW 325 IC - I had gone to a BWM dealer for analysis on what should done considering age of vehicle and was told not to invest so much into my car but purchase a new one. Then I called Mathewson's Automotive and they recommended South Lake European. I also requested a full analysis from SLE! They were much more thorough and less expensive and did amazing work. I drove it to Colorado last week and it drove better than ever. Better than new! I Love it!
2/20/2018 Scott I have had the pleasure of working with Brian/Mitch/team for the past 9 years with my 2000 M5. Service has been done correctly, pricing has been competitive, and I look forward to working with them in my next M5. I would recommend Southlake European to anyone looking for responsive and reliable service with attention to detail.
2/6/2018 Stefan Yotz Candidly, if you are within a reasonable driving distance for SLE, I don't know why you would take your car anywhere else. I was pleasantly surprised now some years ago when looking for a shop closer to me, that my cold call to SLE discovered the owners/managers were folks I already knew from a previous shop. PLEASANT SURPRISE!! Since then, they have done work on 5 different BMWs for me and various family members, including my *insistence* that family take their cars here for even basic service because of my confidence in them. Brian and team are reliable, knowledgeable and honestly appear to be always looking out for me, not just booking the next service. As my home skills are improving to do my own work, Brian is the FIRST guy to say "you know.. you should (and can) do this work, you don't want to pay us for something you can easily do." I am floored by that, and the outlook of customer service, not just the next billable hour of shop time. I know that when I bring my car in for work I cannot do, or maintenance its just easier for them to do, that it will be done quickly, reliably and affordably. Don't lie to yourself that XYZ brand is "really expensive to maintain".. ALL of them are from common domestic through foreign brands, and finding reliable, affordable and excellent service is the only way to go. As my F32 is now outside of warranty.. while that doesn't excite me inherently, what it DOES mean is that I will look to SLE as my primary source of maintenance and repair as needed, rather than the lackluster (or worse) local stealerships. Well done SLE, and I look forward to watching your continued success flourish!
10/11/2017 Louella Mitch McElroy was the most helpful service advisor I've had to work with in the 4 years and three states I've lived in since buying my car. Have to admit they were better than the several BMW dealers I had been to. Kept me informed every step of the very fast service and answered all my questions. Very reasonably priced and glad to be a new customer of theirs. I will definitely being going back in six months.
9/2/2015 Tim Brian and the crew at South Lake European are outstanding. Fair, competitively priced, and trustworthy service. Their warranty is a testament to the fact that they stand behind the quality of their work. They are always willing to help prioritize repairs based on safety, performance and budget. Highly recommended mechanics.
4/1/2015 rebecca johnson I own a Z3 convertible which has had multiple mystifying problems. Every time I'd turn around there was another light on the dash. Brian worked diligently and patiently with me over the months to eliminate the problems. He was very good at getting coverage through the warranty company, so my outlay of cash was less than it would have been. I found him to be honest and kind. My car was always put in the garage at night because of the soft top, I was given credit when a problem wasn't solved, and parts were ordered ahead of time so my car could be serviced in an amazingly short amount of time. Still wish they'd detail it though....(hint, hint).
11/20/2014 Gina Championsmith I feel incline to write this review because every time I take my car in for service I get such excellent service from Jordan as he checks in my car and explains what is going on with it and then there is Stephan as he shuttles me to my destination. They both have excellent customer service skills and that with the excellent service I get from SLE mechanics, I have no reason to go anywhere else. Thanks for keeping my car running and for your excellent service!
11/16/2014 Elaine Posey I've posted a 5 star review previously, but I have to do it again because I still can't believe the level of service that SLE consistently provides. I had a light out, and was quoted 2 prices, since it was not clear which light was needing a replacement. One was pretty expensive while the other was only a couple of bucks. I took it in and was told it was the $2 light. I was expecting to wait, but it was done in a matter of minutes. The honesty was refreshing! Another time we were heading out of town with a full car of folks, and another light went on. We stopped in, and Brian walked to the auto store next door and had us on the road within 10 minutes. These guys are full of knowledge and integrity. They take the time to listen, explain and give the best deal possible. I feel fortunate and confident that SLE are there for us.
6/5/2014 Jino C Just wanted to drop a few lines of praise for the staff over at SLE. These guys are professional, reliable, and make your typical visit to an auto shop a pleasure rather than a pain. They have been my Go-To shop post warranty coverage and they have been fantastic in servicing my car. Do yourself a favor, visit other shops, get their quotes and feel them out then head over to SLE. You'll prefer them over the other places. A+
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